Firm optimizes Digital Mailroom through Queues, reducing clicks to the DMS from 12 to 5
Vendor Direct Solutions, a leading IT and administrative managed services provider for law firms, leverages Queues technology in ScanQ and MailQ for a 160–attorney firm across seven offices. VDS implemented Queues for the firms’ highly lauded Workers’ Compensation group to create efficient scanning workflows through a centralized profiling team.
The Workers’ Compensation team adopted NetDocuments to improve organization and document classification, specifically around scanned mail. Prior to Queues, the process for getting scanned documents into NetDocuments was a cumbersome workflow for attorneys and their staff.
Through Queues, the Workers’ Compensation team was able to reduce their clicks from 12 to 5 by setting up a centralized profiling team. Physical mail gets scanned into a shared Queue where a Delegate will reassign that document to the responsible attorney. The responsible attorney will read that document and take whatever necessary action is appropriate. When it is ready to be filed the responsible attorney or professional staff reassign the document to a profiling queue, where a team of records clerks apply the firm’s process for profiling to NetDocuments.
Prior to Queues, the process for getting scanned documents into NetDocuments was a cumbersome workflow for attorneys and their staff.
Solution Benefits
Vendor Direct Solutions leveraged Queues for its ability to unlock the power of its clients’ document management system, NetDocuments. Integrating Queues with your DMS makes centralization easy.
Unlike other solutions, Queues doesn’t clog up email or the DMS with unnecessary documents.
Better Workflow
Unlike other solutions, Queues doesn’t clog up email or the DMS with unnecessary documents. Recipients and delegates efficiently review mail, discard unneeded documents before easily routing appropriate documents to NetDocuments.
Hybrid Operations
Scanned documents are instantly delivered to recipients, regardless of where they are at the time.
Reducing Physical Filing
Efficiently profiling physical mail in NetDocuments eliminates the need for physical filing making, daily tasks more efficient for attorneys and staff.
DMS Discipline
Leveraging Queues, the Workers’ Compensation group is leading the charge in the use of NetDocuments.