We got great feedback from the Digital Mailroom Best Practices webinar that Rick and I did earlier this month. We asked questions along the way, and I want to share what we found out.
We wanted to know, how are firms handling physical mail today? Email is the most common way (73%), while also supporting office pickup (38%) and currier to recipients’ homes (21%). Only 16% profile directly to the DMS. The total exceeds 100% because many firms support more than one option.
Using email puts tools already at firms’ disposal to work to solve the problem – and we’ve helped many, many firms do this with our scan solution.
MailQ was born out of our firms’ feedback on the challenges that come with using email for the distribution of physical mail:
- Email bloat, a constant IT scourge for many a firm
- Security issues
- Challenges implementing retention policies
- Additional notifications after the initial email
- Lack of oversight – how do you know items are being addressed?
MailQ tackles these issues, leveraging our Queues workflow engine to solve a problem that isn’t going to go away in our new Work From Anywhere reality.
Other interesting takeaways:
- Most firms either have a digital Paper-LESS initiative in place (54%) or are embarking on one this year (28%) – good news!
- As things reopen and we start to return to the office, a hybrid approach mixing office and remote work are being adopted by a majority of firms (52%), while many are focusing on being back in the office while allowing more flexibility (29%). A smaller number of firms are going 100% back to the office (7%), going completely virtual (3%), or having staff full-time in the office with attorneys hybrid (9%).
For the vast majority of firms, that means welcome to Work From Anywhere! Going digital in your mailroom has huge advantages – it makes you wonder why we weren’t doing this before.
We’ve had many firms that wanted to invite others to the webinar, so we’re going to do it again. Please join and see what we’ve learned working with hundreds of firms on their scanning:
Digital Mailroom Best Practices
Wednesday, March 31st, 2021 12:00 pm ET
Click here to register
All the best,
