With the coronavirus (COVID-19) situation developing quickly, we believe it’s important to be transparent about how we are responding to the outbreak. Our top priority is the health and safety of our employees and clients.
Most importantly, all our employees are healthy and working as usual. And at the present time, our offices remain open. We have instructed all our employees to:
- Be extra careful about cleaning and wiping down the work environment.
- Be diligent about washing hands and keeping social distance (no handshakes).
Work from home if you feel ill in any way.
- Go home immediately if you start feeling ill during the workday.
- Be very careful and honest about self-monitoring.
We do, as a matter of standard policy, provide our employees with sick leave and we have also promised that we will further work with them as necessary, so they do not feel any need to come to work if they are not 100%.
We have not officially suspended employee travel, although we have asked our team members to provide implementation services remotely to the extent possible and reconfirm with clients before any onsite visits.
We maintain business continuity and disaster recovery plans and we are prepared should we need to change course. As we have supported a global client base 24/7 for many years, so we have long provided some support services from home and can shift our entire support operation to a remote model on short notice. Most of our implementation work is already managed remotely and our development team is already at a variety of locations in the U.S. and Europe. We have a full array of redundancies in place.
We will, of course, advise you if we need to activate any contingency plans. In any event, we expect to be able to serve our clients with little or no interruption.