Challenges
FitzGerald Morris Baker Firth P.C. (FMBF), a mid-sized law firm, faced inefficiencies in its law firm collections process and sought to implement an invoices-to-cash solution to enhance its existing billing system. The firm’s prior approach lacked customization and control, leading to:
- Inefficient Billing Workflows: Email invoicing indiscriminately sent all or no invoices, often missing prior balances on bills.
- Manual Payment Processing: The firm’s previous law firm merchant account didn’t make clear outstanding balances, leading to fragmented payments.
- Time-Consuming Collections: A/R follow-ups were entirely manual.
As a result, FMBF found itself spending excessive time on administrative work and affecting cash flow.
The Solution
Seeking a modern law firm collections software, FMBF implemented BillingQ Invoices-to-Cash and PayQ Online Payments for Law Firms to streamline the whole process.
- Bill Delivery: The firm could now select specific invoices to send, customize messaging, and include prior balances, eliminating the confusion that led to partial payments.
- PayQ Improved Payment Processing: Clients could now view their outstanding balance and pay accordingly through their client portal, reducing the need for manual follow-ups.
- Automated A/R Notices: Follow-up reminders became seamless, allowing staff to focus on client service rather than chasing payments.
BillingQ gives us the control we never had in our billing system. Now we can customize messages, include prior balances, and streamline invoicing instead of dealing with one-off manual fixes.
The Results
The implementation of BillingQ and PayQ was swift and seamless. Key outcomes included:
- Time Savings: Automated bill delivery replaced manual emailing, significantly reducing administrative workload.
- Faster Collections: Clients received accurate, detailed invoices with linked to an efficient and easy payment experience, accelerating the law firm’s invoices-to-cash cycle.
- Improved Client Experience: Clients now had complete visibility into their outstanding balances, reducing disputes and making payments easier than ever.
Cost Savings on Credit Card Fees:
- Immediate reduction in processing fees, saving the firm hundreds of dollars monthly.
- Eliminated monthly overhead fees associated with their previous merchant account provider.
- The firm expanded payment options by now accepting American Express, which was previously too expensive.
More Efficient Exception Handling
By leveraging BillingQ’s workflows, the firm ensures:
- Invoices are sent with correct balances, avoiding unnecessary back-and-forth.
- Late-payment reminders are automatically generated and tracked, replacing manual follow-ups.
- Staff can override or customize specific invoices when needed, maintaining flexibility without compromising efficiency.
The transition was awesome. nQzw was phenomenal to work with—things went faster than I thought they could, and when they were done, they were done. No cleanup, no issues.
By adopting BillingQ and PayQ, FMBF transformed its law firm collections process. The firm now enjoys a faster, more efficient invoices-to-cash cycle, reducing overhead while improving client satisfaction.
Learn more about Invoices-to-Cash for Law Firm Collections Software.