The nQueue Story
nQueue Becomes the Leader in Cost Recovery Innovation
The idea for nQueue started when we asked ourselves, “what aspect of our industry would benefit the most from innovation?” As we dug into the problem, we started to see that cost recovery technology hadn’t changed in 25 years. Law firms were still physically attaching an expensive, unreliable and unwieldy piece of hardware to their copiers. We saw an opportunity to transform the industry standard through the use of creative and original software solutions. We launched nQueue as a solution running directly in MFDs – our cost recovery software is embedded right into the device.
Over the next six years, nQueue continued to innovate. We introduced a Buy-It-Once Guarantee that provides our clients with updates and upgrades at no cost. nQueue clients are never forced to choose between purchasing the next version of the software they only acquired a few years ago or running versions that are significantly out of date. In 2009, nQueue merged with Billback. The proven success of nQueue’s embedded technology combined with Billback’s solid enterprise platform, expense manager, print management and reporting products created an integrated offering that has resonated strongly with both large and small firms.
The Synergy Between Cost Recovery and Scanning
As nQueue continued to grow, our clients asked us to help them do something else at the MFD level. They wanted to quickly and easily scan documents and have them route automatically to their document management system, email, or desktop. nQueue once again embarked on a journey, this time to change the way scanning was done in order to make scanning easier and faster and to offer more choices on how a document is captured, processed, and acted upon.
nQueue Merges with Zebraworks
nQueue merged with legal tech startup Zebraworks in August 2020 to form a new, independent, private company called nQ Zebraworks. nQueue CEO Rick Hellers and Zebraworks CEO Bill Bice serve as co-CEOs and have full management control.
Why nQ Zebraworks Is the Best Choice Worldwide
Today, nQ Zebraworks is a powerhouse in the legal industry. Our software runs on five continents spanning 52 countries. Our clients include six of the top 10 firms in the world. We have four patents on embedded technology, developer partnerships with six MFD manufacturers, and strategic partnerships with more than 22 resellers.
Our commitment to turbocharging information workflows is unparalleled in the industry, and all of our products work with and without cost recovery. Our support team is legendary, solving 92 percent of problems on the first call. Our implementation team takes a professional consultative approach, working closely with our clients to determine what is necessary to accomplish a firm’s goals and providing a level of service above and beyond what is expected.
At nQ Zebraworks, our desire is to map a precise strategy that will work in conjunction with your environment and provide a unique solution that not only addresses your need for integration now but will also incorporate a level of integration that can only be described as “this is exactly how I would like it to work.”
The Goldilocks Company
nQ Zebraworks is built to compete for your business and keep your business. We are big enough to have ample resources to tackle any challenge, but also nimble enough to adjust to your ever changing needs. We are “just right.”
Trusted by leading law firms worldwide, our technology is deployed in firms of all sizes and geographies from the largest law firm in the world to a one-person firm in Arizona. We have a strong worldwide and regional presence on three continents.
What’s with the Kangaroo?
Deep inside your devices, there’s data. Similar to a joey living in its mama’s pouch, your data may not seem like a lot. But if you care for it and watch it, it will grow and become something bigger and a lot more valuable.
As our mascot, the kangaroo represents our commitment to helping protect and nurture your data. At nQueue, we believe exceptional value exists in your data. We are dedicated to capturing more data, turning it into information, and helping you use it for cost recovery, cost management, and cost control.
nQ Zebraworks' Strength in Numbers
- 91 of the top 250 law firms in the U.S.
- 7 of the top 20 law firms in the U.K.
- 7 of the top 33 law firms in Australia
- 5 of the top 10 law firms worldwide
- More than 25 years in business
- 4 U.S. patents
- 6 partnerships with leading MFD manufacturers
- 3 industry awards
- 10 partnerships with facilities management providers
- 37 firms in the Am Law 100