FOMO – Fear of Missing the Office: Integration and Automation

Hybrid operations are causing FOMO: Fear of the Missing the Office. In this session, CEO Bill Bice and CRO Ken Bassham are joined by CIO Jeffrey Brandt to discuss the critical role integration and automation plays in a firm’s infrastructure and ability to successfully navigate hybrid. We discuss some of the less-talked-about aspects of technology adoption and the role your IT department play in adoption, including: 

  • If your IT is about plumbing, you’re already out of a job. IT must be strategic and focused on the business and practice of law.
  • For example: simple wins, like the integration of desktop scanners into the firms’ infrastructure, can make a big difference.
  • User experience (UX) is an under-appreciated element of legal technology. Now that attorneys are using technology directly more than ever, it makes the UX more important now than ever. 
  • Combining great UX with integration into the firm’s core systems is the best way to increase adoption. 

For more great insights and conversations between Jeffrey, Bill and Ken, check out the on-demand recording. 



Bill Bice

CEO | nQ Zebraworks
Recognized as a legal tech industry visionary, receiving Thomson’s innovator of the year award. Founder of ProLaw Software (acquired by Thomson Reuters), West km (used by 70% of the top 1000 law firms worldwide) and Exemplify (acquired by Bloomberg Law).

Ken Bassham

CRO | nQ Zebraworks
Ken’s experience helping businesses grow started with joining ProLaw Software in 1998 as the National Sales Manager. During his tenure, he rolled out the B2B sales team that accelerated ProLaw’s expansion, leading to acquisition by Thomson Reuters. Ken joined the team at Thomson Reuters as Senior Director of Sales, overseeing the law firm segment.

Jeffrey Brandt

Chief Information Officer | Jackson Kelly PLLC
Jeffrey started his career in the world of litigation support/eDiscovery, and has been a consultant, vendor, and CIO for several top US law firms. Currently, he is the CIO at Jackson Kelly PLLC, and the Editor of the popular PinHawk Legal Technology Digest, and is a respected thought leader in the legal technology community.

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