Quick Take
- AmLaw 200 firm reduced printer fleet by 86% while implementing secure print for security compliance and improving their hybrid work environment using PrintQ
- Scanning integrated with NetDocuments streamlines reduction in physical file storage with ScanQ
A Pivotal Moment for Change
Goulston & Storrs knew they needed to modernize their printing and scanning processes. Their offices had printers of all shapes and sizes, creating a challenging print infrastructure.
The firm was also committed to a digital transformation where documents are easily accessible in their document management system, NetDocuments. No longer would they search through boxes of files or manage off-site storage.
Then, the firm hit an inflection point. They were in the middle of a massive transition, retrofitting their Washington, DC, office, relocating their New York team, and moving their Boston headquarters. It was the perfect opportunity to optimize their document workflows.
The Challenge: Security and Simplicity
Goulston & Storrs had three major goals:
Meet Client Security Requirements: Large financial clients require secure print release to maintain confidentiality.
Simplify and Standardize: The firm’s Boston office alone had over 100 printers, many of them small devices scattered throughout the building.
Scanning Efficiency: With significantly reduced storage for physical files, being able to efficiently scan documents was critical.
PrintQ: Streamlining Printing Across Offices
The first step was tackling the firm’s print infrastructure. They drastically reduced their printer fleet, cutting down the Boston office’s 100 devices to just 14 strategically placed MFDs and four more in the centralized print center. This standardization significantly reduced the IT overhead of managing the printer fleet.
With PrintQ secure release, users can now print from anywhere and release their jobs at the most convenient device upon arrival. This hybrid-friendly approach meant that whether an attorney was heading to the Boston, New York, or DC office, their print jobs would be waiting for them at any office at the most convenient printer.
These workflows are a part of everyone’s day-to-day life, so no news is good news. It just works.
ScanQ: Simplifying Document Workflows
Although scan-to-email is convenient for one-off documents, it’s more challenging when doing backscanning. The firm had exactly that experience initially eliminating physical files, and can now see the benefit first-hand of scanning directly to NetDocuments with ScanQ.
Instead of digging through inboxes, documents are immediately profiled in NetDocuments for easy access.
Incredibly helpful and one of the easiest things we’ve implemented that had a big impact.
Efficiency, Security, and Adoption
The results of PrintQ and ScanQ were transformative for the firm:
- An 86% reduction in print devices, cutting costs and IT workload
- Secure print release across all offices, ensuring security compliance while improving hybrid work
- Streamlined scanning workflows significantly reducing physical file storage
- Even users accustomed to having personal printers have been won over by the improvements
12 of the top 20 global law firms, 82 of the AmLaw 200, and 457 mid-size firms trust nQ Zebraworks to streamline their document workflows. From secure print management to seamless scanning with all major document management systems, our solutions enhance efficiency, security, and work productivity.
Ready to transform your firm’s workflow? Learn more about our Document Workflow Solutions.